Welcome to annafrank-museum.com (the “Site”). These Terms and Conditions (“Terms”) govern your access to and use of the Site and any related services provided by domain. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site. We may also post additional guidelines or rules for specific services (such as games, contests, or subscriptions); those additional terms become part of these Terms by reference. In the event of a conflict, those additional terms will prevail for the relevant service.
The Site is intended for use by individuals who are at least 18 years old. By using the Site, you represent that you are 18 or older, or that you are 13 or older and have the consent of a parent or legal guardian to use the Site under their supervision. If you are under 13 years of age, you are not permitted to use annafrank-museum.com in any way, as we do not knowingly collect personal information from children under 13 in compliance with Dutch law. If you are between 13 and 18 (or the age of legal majority in your jurisdiction), you may use the Site only with the involvement and consent of your parent or guardian, who must review and agree to these Terms on your behalf. Parents and guardians are responsible for supervising the activities of minor users.
We reserve the right to ask for proof of age or consent at any stage to verify compliance with these Terms. If we discover or have reason to suspect that a user is under 13 (or is a minor between 13 and 18 using the Site without appropriate consent), we may suspend or terminate that user’s access. We also reserve the right to limit certain features or content based on age (for example, some games or content may be restricted to users over a certain age as required by law or content rating standards). By using the Site, you affirm that you meet the applicable age requirements.
Certain features of the Site may require you to create a user account. When creating an account, you agree to provide true, accurate, current, and complete information about yourself as prompted, and to promptly update such information if it changes. You must not impersonate anyone or use false information. Each user is responsible for maintaining the confidentiality of their account login credentials and for all activities that occur under their account. You are solely responsible for any use of the Site under your username and password. Please use a strong, unique password and do not share your login information with others. If you believe your account has been compromised or used without authorization, you must notify us immediately.
You may not create multiple accounts for the same individual or transfer your account to anyone else without our prior written consent. You agree not to allow others to access the Site through your account. We will not be liable for any loss or damage arising from unauthorized use of your credentials (you may be held liable for losses incurred by us or others due to such unauthorized use).
We reserve the right to suspend or terminate your account (and your access to the Site) at any time, for any reason, including for any violation of these Terms or if we suspect fraudulent, abusive, or unlawful activity. (See the section below for more details.) If your account is terminated, you may lose access to any information or content associated with your account, and you may be barred from creating a new account or accessing the Site in the future. You can terminate your own account at any time by following the account removal instructions on the Site or by contacting us. Please note that even after an account is deleted, we may retain certain information as required by law or for legitimate business purposes in accordance with our Privacy Policy.
Your privacy is important to us. Please review our Privacy Policy (if available on the Site) to understand how we collect, use, store, and disclose your personal information. By using the Site, you acknowledge that we will handle personal data as described in our Privacy Policy and in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the Dutch Data Protection Act. In particular, domain is committed to complying with current Dutch data privacy laws and regulations.
Consumer Privacy Rights: If you are a resident of the Netherlands, you have certain rights regarding your personal information. These rights may include:
Exercising Your Rights: To exercise the rights described above, you (or an authorized agent acting on your behalf) can contact us using the information in the “Contact Us” section below. We will need to verify your identity (and authority, if through an agent) before fulfilling a request, which may include requesting additional information. We will respond to your request within the timeframe required by law. Please note that these rights are not absolute and are subject to various exceptions under applicable laws; for example, we may decline to delete information that we are required to keep for legal compliance or internal purposes. If we refuse a request, we will explain our reasoning (and your options to appeal, if applicable).
We maintain a comprehensive privacy program and take reasonable security measures to protect personal data. However, no website or Internet transmission is completely secure, and we cannot guarantee absolute security of your data. Please notify us immediately if you believe your personal information has been compromised through the Site.
By using the Site, you acknowledge that you have read and understood our data practices and that you consent to the collection, use, and sharing of your information as described in these Terms and our Privacy Policy, to the extent permitted by applicable law. If you do not agree with our data practices, please discontinue use of the Site.
We grant you a limited, non-exclusive right to access and use annafrank-museum.com for lawful purposes and in accordance with these Terms. You agree to use the Site only for its intended purposes and in a manner that is responsible and in compliance with all applicable laws and regulations. When using our Site, you must not engage in any behavior that could harm us, other users, or any third parties. Without limiting the generality of the foregoing, you agree that you will NOT:
Engaging in any of the above prohibited actions is grounds for suspension or termination of your access to the Site, without prior notice, at our sole discretion. Additionally, it may subject you to civil and/or criminal liability. We reserve the right (but do not assume the obligation) to monitor your use of the Site and to investigate and take appropriate legal action against anyone who, in our sole discretion, violates the Acceptable Use rules or any other provision of these Terms. If you become aware of misuse of the Site by any person, please contact us.
The Site and all content, materials, and functionality available on or through the Site—including but not limited to text, graphics, logos, images, photographs, videos, software, code, design, audio clips, games, interactive features, and the compilation and arrangement of such content—are the property of domain or its licensors and are protected by Dutch and international intellectual property laws. All trademarks, service marks, and trade names (including “domain” and “annafrank-museum.com”) are owned by domain or our affiliates, or are used under license. Other product and company names appearing on the Site may be trademarks of their respective owners.
Limited License: We grant you a personal, revocable, non-exclusive, non-transferable, limited license to access and use the Site and its content for your own legitimate personal use, and not for commercial exploitation, resale, or further distribution. This license allows you to display, download, and print portions of the Site content solely for your personal, non-commercial purposes, provided that you do not modify the content and you retain all copyright and proprietary notices. Except as expressly permitted by these Terms or by law, you may not copy, reproduce, distribute, publicly perform, publicly display, broadcast, publish, upload, license, create derivative works from, or otherwise exploit any part of the Site or its content without our prior written consent. All rights not expressly granted to you are reserved by domain and its licensors.
Restrictions: You must not remove, obscure, or alter any copyright, trademark, or other proprietary rights notices on the Site or accompanying the content. If we provide software (such as a downloadable game or app) as part of the Site, such software is licensed—not sold—to you. You shall not reverse engineer, decompile, or disassemble any software or technology obtained from the Site, except to the extent that such activities are expressly permitted by law. You also agree not to use any of our trademarks or names (including “domain” or “annafrank-museum.com”) in metatags, keywords, or any advertising, marketing or other promotional material without our prior written consent, so as to falsely imply an affiliation with or endorsement by us.
Feedback: If you provide us with any feedback, ideas, or suggestions regarding the Site or our services (“Feedback”), you acknowledge that such Feedback is given voluntarily and we are free to use, disclose, reproduce, modify, license, or otherwise distribute and exploit the Feedback as we see fit, without any obligation to you (financial or otherwise). You agree that you will not submit to us any Feedback that you consider confidential or proprietary, and that we may use your Feedback without any restriction or compensation to you. Any improvements or modifications to the Site based on Feedback are solely our property.
Reservation of Rights: Nothing in these Terms transfers any ownership of any intellectual property to you. This means that, except for the limited access rights expressly granted to you, you have no ownership or license in any intellectual property rights relating to the Site or content. All use of the Site inures to the benefit of domain. If you violate these Terms, the license granted to you will terminate automatically and you must immediately destroy any downloaded or printed materials (and any copies thereof) and cease using the Site.
annafrank-museum.com may allow users to submit, post, upload, or otherwise provide content such as comments, reviews, forum posts, messages, images, profiles, feedback, or other materials (“User Content”) in certain areas of the Site. By submitting any User Content, you agree to the following terms and represent and warrant that you have all necessary rights to do so:
Please maintain a respectful community. In any interactive areas of the Site, you agree to abide by proper standards of conduct and etiquette. Do not engage in personal attacks, bullying, trolling, spamming, or any activities that diminish the experience for others. We may set up specific community guidelines for certain features (for example, a code of conduct for forums or game chats); any such guidelines are incorporated into these Terms, and violating them can lead to content removal or other consequences as described above.
The Site may contain hyperlinks to third-party websites or services (collectively, “Third-Party Services”) that are not owned or controlled by domain. These may include links in user posts or comments, banners, third-party offers, or other integrations. For example, our Site might link to our pages on social media platforms or to websites of sponsors or advertisers. We provide these links and integrations for your convenience only, and we do not endorse, monitor, or have any control over these Third-Party Services or their content. Be aware that when you leave our Site or engage with a third-party service, these Terms no longer govern; the third party’s terms and privacy policy apply. We are not responsible for the content, policies, or practices of any third-party website or service, and you access and use them at your own risk. We make no warranties or representations about the accuracy, completeness, or safety of any Third-Party Services. Accordingly, you agree that domain will not be liable for any loss or damage that arises from your use of or reliance on any Third-Party Services (including any content, advertising, products, or other materials on or available through them).
Some portions of our Site may integrate or interact with Third-Party Services in various ways. For instance, we may incorporate “plug-ins” or APIs that allow you to log in through a third-party account (such as “Sign in with Google” or “Log in with Facebook”), to share content from our Site to third-party platforms, or to display content hosted by third parties (such as embedded videos, maps, or social media feeds). We may also use third-party analytics tools and advertising networks to understand how our Site is used and to serve ads. While using these integrated features, you may be providing certain data (such as your public profile info, likes, or viewing behavior) to the third-party providers as well as to us. For example, if you use our Site’s social media sharing feature or login via a social network, that platform’s terms of service and privacy policy will apply to your interactions on their platform. Likewise, if we utilize Google Analytics or advertising services, Google’s terms and policies govern those services. One example is Google reCAPTCHA, which we may use to protect our site from spam or abuse – by using our site, you acknowledge that the use of reCAPTCHA is subject to Google’s and . We encourage you to read the terms and policies of any third-party services you interact with through our Site, and use caution when sharing personal data with them.
Please note that any Third-Party Services (including third-party tools, apps, or content we integrate) are independent from domain. We do not control them and thus we take no responsibility and assume no liability for them. If you have any problems or concerns with a third-party service (for example, if a linked site has malware, or a social login isn’t working, or you have a dispute with a seller through an embedded store), you must address those issues with the third party. Your correspondence or business dealings with third parties found on or through the Site (including payment and delivery of goods, and any other terms, conditions, warranties, or representations associated with such dealings) are solely between you and that third party.
Third-Party Platforms and Software: If you access the Site or any of our services via a third-party platform or download our mobile applications from a third-party app store, additional platform terms may apply. For example, if you are using our services through Apple’s iOS App Store or Google Play (Android), those platforms are considered Third-Party Services. You acknowledge that these Terms are between you and domain only, not with any platform provider (such as Apple or Google), and that the platform provider has no responsibility for the content or services of the Site beyond what is required by that platform. Your use of such applications must comply with the applicable app store’s terms of service. For instance, if you downloaded our app from the Apple App Store, your usage of the app is also subject to Apple’s “App Store” Terms and Conditions, including the “Licensed Application End User License Agreement” therein, and Apple’s Usage Rules. The following additional terms apply to you when you obtain our mobile app through the Apple App Store (these terms are imposed by Apple, Inc. (“Apple”)):
The above provisions regarding app platforms are intended to comply with the platforms’ terms and ensure that those platform providers (Apple, Google, etc.) have no liability to you. If you access our services via other third-party platforms (such as logging in through Facebook/Meta, using an Amazon device, or a Microsoft service), you similarly acknowledge that those platforms bear no responsibility for our Site and that you will adhere to all applicable third-party terms of use.
Third-Party Advertising & Analytics: We may feature advertisements from third parties on our Site or use analytics services provided by third parties. Such third parties may use cookies, pixels, or other tracking technologies to collect information about your interactions on our Site (see our Privacy Policy for details). We do not control these technologies or the data collected by them. We strive to honor any applicable opt-out signals or preferences you have, as described in the Privacy section above (such as GPC signals or “Do Not Track” preferences to the extent required). Nevertheless, by using our Site, you understand that third-party advertisers or analytics providers may collect and use your data subject to their own privacy policies, which we encourage you to review. We disclaim responsibility for any actions of third-party advertising or analytics providers. That said, if you have concerns about a specific third-party integration on our Site, please let us know.
If annafrank-museum.com offers products or services for purchase (for example, physical goods, digital content, subscriptions, or in-game items), the following terms apply to any orders or transactions you make through the Site:
All purchases are subject to our acceptance and these Terms. If you have any issues with a transaction or product, please contact our customer service so we can attempt to resolve the issue.
If annafrank-museum.com offers online games, mobile games, or other interactive experiences (collectively, “Games”), whether accessible via our Site or via downloads/apps, the following additional terms apply:
Please enjoy our Games responsibly and respectfully. We want our Games to be fun and safe for all players, and we appreciate your cooperation in following these guidelines and Terms.
Domain respects the intellectual property rights of others and expects users to do the same. It is our policy to respond to clear notices of alleged copyright infringement in accordance with the Dutch Copyright Act and other applicable intellectual property laws. If you believe that any content on the Site infringes your copyright (or the copyright of someone you represent), you may send us a notice requesting that the material be removed or access to it disabled.
How to Submit a Notice: Your notice must be in writing and include all of the following information to be effective:
You may send your completed notice to our designated Copyright Agent via the contact information provided at the end of these Terms (please include “Copyright Notice” in the email subject or letter). Please be aware that under Dutch law, if you knowingly misrepresent that material on our Site is infringing, you may be liable for any damages (including costs and attorneys’ fees) incurred by us or our users as a result of our reliance on such misrepresentation. We therefore suggest you only submit a notice in good faith and after careful consideration whether the use of the material is actually not authorized.
CounterNotification: If we remove or disable content in response to a copyright notice, we will make a good faith attempt to notify the user who posted the content so that they have the opportunity to submit a counter-notification. If you are a user whose content was removed and you believe the removal was mistaken or that you have the right to post the content, you may send us a written counter-notice. Your counter-notice must include: (1) identification of the content that was removed and the location where it appeared, (2) a statement under penalty of perjury that you have a good faith belief the content was removed due to mistake or misidentification, (3) your name, address, and phone number, and a statement that you consent to the jurisdiction of the courts in the Netherlands, and that you will accept service of process from the person who filed the original notice or their agent, and (4) your physical or electronic signature. If we receive a valid counter-notice, we may restore the removed content after no less than 10 business days and no more than 14 business days, unless our designated agent first receives notice that the original complainant has filed a court action to restrain you from infringing the material in question.
Repeat Infringer Policy: In accordance with applicable law, domain has adopted a policy of terminating, in appropriate circumstances, users or account holders who are deemed to be repeat infringers. A repeat infringer includes any user who has uploaded content to or through the Site and for whom we have received more than one valid copyright takedown notice (absent extenuating circumstances, such as clear bad-faith notices). We also reserve the right to terminate accounts of users who are found to repeatedly infringe other intellectual property rights, such as repeat incidents of trademark infringement. We may also, at our sole discretion, limit access to the Site or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is repeat infringement.
Please note: The above process is designed to comply with our obligations under applicable copyright law. It is our policy to document all notices of alleged infringement upon which we act. If you are unsure whether certain material infringes your copyright, you may wish to seek legal advice. Misuse of the copyright notice process (such as submitting false infringement claims) can have legal consequences.
THE SITE, INCLUDING ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), AND SERVICES MADE AVAILABLE TO YOU THROUGH THE SITE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permissible under applicable law, domain and its affiliates, licensors, and suppliers disclaim all warranties, express, implied, or statutory, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade. We do not guarantee that the Site will meet your requirements or expectations, or that access to the Site will be uninterrupted, timely, secure, or error-free. We make no warranty that the results that may be obtained from the use of the Site (including any support services) will be accurate, reliable, or effective, or that any defects or errors on the Site will be corrected.
You understand that use of the Site is at your own discretion and risk. Any material or data downloaded or otherwise obtained through the Site is accessed at your own risk, and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from use of the Site or download of any content. Domain does not warrant or make any representations regarding the use of, or the result of the use of, the content or services on the Site in terms of their correctness, accuracy, timeliness, reliability, or otherwise. No advice or information, whether oral or written, obtained by you from us or through the Site shall create any warranty not expressly stated in these Terms.
Some jurisdictions do not allow the exclusion of certain warranties or limitations on how long an implied warranty lasts, so some of the above disclaimers may not apply to you. In such jurisdictions, our warranties will be limited to the maximum extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DOMAIN, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS, BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND (INCLUDING, BUT NOT limited to, damages for loss of profits, revenue, goodwill, use, data, or other intangible losses) arising out of or in connection with your access to, or use of, or inability to use the SITE or any content, goods, or services provided through the SITE, even if domain has been advised of the possibility of such damages. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOMAIN’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT (IF ANY) YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY BEFORE THE CLAIM AROSE FOR the specific service or product at issue, or (B) €100.00. If you have paid nothing to domain in that time, then our maximum liability is €100.00. The existence of multiple claims will not enlarge this limit. You agree that our licensors, vendors, and service providers will have no liability of any kind arising from or relating to these Terms.
The above limitations and exclusions are intended to apply to the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability shall be limited to the smallest amount permitted by law. We do not seek to exclude or limit liability for gross negligence, willful misconduct, or any other liability that cannot be excluded by law.
Important: You acknowledge and agree that we offer the Site and set our fees (if any) in reliance on the warranty disclaimers and the above limitations of liability. You further acknowledge that the limitations of liability specified in these Terms are reasonable and reflect a fair allocation of risk between you and domain. If you do not agree that these risk allocations are reasonable, you must not use the Site. Your sole and exclusive remedy for dissatisfaction with the Site or any of its services or content is to stop using the Site.
You agree to defend, indemnify, and hold harmless domain, its parent company, subsidiaries, and affiliates, and their respective directors, officers, employees, contractors, agents, licensors, partners, and suppliers (collectively, “Indemnified Parties”) from and against any and all claims, actions, suits, proceedings, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or in connection with: (a) your use or misuse of the Site or any services or content obtained through the Site; (b) any User Content or Feedback you provide; (c) your violation of any term of these Terms; (d) your violation of any applicable law, rule, or regulation or of any rights of any third party (including intellectual property, privacy, or publicity rights); or (e) any misrepresentation made by you. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you (in which case you will cooperate with us in asserting any available defenses). This obligation will survive any termination of your account or these Terms.
No Implied Indemnity: This indemnity does not require you to indemnify any of the Indemnified Parties for their own fraud, gross negligence, or willful misconduct. However, it does require you to indemnify them to the fullest extent permitted by law for claims arising from your own misconduct or negligence in using the Site or violating these Terms.
You agree not to settle any such matter without the prior written consent of domain. We will use reasonable efforts to notify you of any such claim or demand that is subject to your indemnification obligation upon becoming aware of it. This indemnification provision is for the benefit of domain and its officers, directors, employees, agents, shareholders, licensors, and suppliers. Each of these individuals or entities has the right to assert and enforce those provisions directly against you on its own behalf.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by discontinuing all use of the Site and closing any accounts you have with us (subject to any conditions on account deletion, such as resolving any pending transactions or disputes). We may terminate or suspend your access to the Site (or any portion of the Site), and/or your user account, at any time, with or without cause, and with or without prior notice, effective immediately. For example, we may immediately suspend or terminate your use of the Site if we believe you have violated these Terms, if we are required to do so by law (e.g., where the provision of the Site is or becomes unlawful), if we discontinue the Site or material portion thereof, or for other reasons such as unexpected technical or security issues.
Upon any termination of these Terms (whether by you or by us), your right to use the Site will immediately cease, and you must promptly cease all use of the Site and destroy any materials downloaded or obtained from the Site (along with all copies you may have made of such materials). The following sections of these Terms will survive termination and will remain in effect in accordance with their terms: Intellectual Property Rights; User Content and Feedback (to the extent of rights granted to us in content you provided); Privacy and Data Protection (to the extent we retain information); Disclaimer of Warranties; Limitation of Liability; Indemnification; Dispute Resolution and Governing Law; and any other provisions which by their nature are intended to survive termination.
If we terminate your account or access to the Site due to your breach of these Terms, we reserve the right to refuse registration of a new account by you, or block you from re-accessing the Site. Even after termination, you remain responsible for any obligations incurred or arising prior to termination (including any payment obligations) and for any damages that may have resulted from your violation of these Terms. Termination of these Terms will not affect any rights or liabilities that have accrued to either party prior to termination.
Governing Law: These Terms and any dispute arising out of or related to these Terms or the Site will be governed by and construed in accordance with the laws of the Netherlands, without giving effect to any conflict of law principles that would cause the laws of another jurisdiction to apply. If you reside outside of the Netherlands, nothing in this paragraph deprives you of the protections of the mandatory consumer protection laws in your country of residence.
Informal Resolution: We encourage you to contact us first if you have any disputes or issues with the Site. Many concerns can be resolved quickly and to your satisfaction by reaching out to our customer support. Before initiating any formal dispute resolution process, you agree to first try to resolve the dispute informally by contacting us in writing and providing a brief description of your dispute and your desired resolution. We will do likewise. If we cannot resolve the dispute informally within 30 days, then the following procedures will apply.
Arbitration Agreement: Please read the following paragraph carefully because it requires you to arbitrate disputes with domain and limits the manner in which you can seek relief. This arbitration clause shall survive termination of these Terms.
Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Site (collectively, “Disputes”) shall be resolved by binding arbitration on an individual basis, except that you and domain each retain the right: (a) to bring an individual action in small claims court, and (b) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s intellectual property or proprietary rights.
No Class Actions: You and domain agree that each may bring claims against the other only in your or our individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Furthermore, unless both you and domain agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Arbitration Procedures: The arbitration will be administered by a neutral arbitration provider agreed upon by you and domain. If we cannot agree, the arbitration shall be administered by a recognized arbitration provider under its applicable rules. The arbitration shall be conducted by a single, neutral arbitrator. The arbitration may be conducted in person in the county where you reside, or in another mutually agreed location, or via video conference, or purely based on written submissions, depending on the circumstances and the rules of the arbitration provider. The language of arbitration shall be English. The arbitrator shall apply the same law and shall have the authority to award the same damages and relief as a court would under these Terms.
Arbitration Costs: Payment of all filing, administration, and arbitrator fees will be governed by the arbitration provider’s rules. We will pay those fees for you if your claim for damages does not exceed €10,000, unless the arbitrator finds your claims to be frivolous or brought in bad faith (in which case the allocation of fees will be governed by the rules). Domain will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous or brought for an improper purpose (under the standards of applicable law).
Opt-Out Right: You have the right to opt out of the arbitration agreement in this section by sending us a written notice of your decision to opt out within 30 days of first accepting these Terms, addressed to our contact information below. Your opt-out notice must include your name, address, email (if applicable), and an unequivocal statement that you wish to opt out of this arbitration agreement. If you opt out, or in the event the arbitration agreement is found not to apply to you or your claim, you and we agree that any judicial proceeding (other than small claims actions or intellectual property claims as noted above) will be brought in the courts of competent jurisdiction in the Netherlands, and both parties consent to venue and personal jurisdiction there.
Judicial Forum: If this arbitration agreement is found to be unenforceable or not to apply for a given dispute (for instance, if a court or arbitrator rules that it is invalid or unenforceable), then the preceding waiver of class action rights shall still apply in litigation. In such case, or if you have opted out of arbitration, you and domain agree that any judicial proceeding (excluding small claims) will be brought in the courts of the Netherlands. Both you and domain consent to venue and personal jurisdiction in such courts. If you reside in a country that does not allow you to agree to the foregoing arbitration and forum selection clauses, then this section does not apply to you and does not waive any rights you may have under applicable law.
Regardless of where any action or proceeding is ultimately conducted, you and domain agree that the prevailing party in any action arising out of or relating to these Terms or the Site shall be entitled to an award of its reasonable attorneys’ fees and costs, in addition to any other relief granted.
Time Limit to Bring Claims: To the extent permitted by law, any Dispute must be filed within one (1) year in an arbitration proceeding (or if permissible, in court) after the date on which the claim first could be filed. If a claim is not filed within one year, it is permanently barred. This provision does not apply to residents of jurisdictions where prohibited by law.
Domain reserves the right to modify or update these Terms at any time. If we make material changes to these Terms, we will take reasonable steps to notify you of such changes, such as by posting the revised Terms on the Site with a new “Last Updated” date, and/or by sending you an email or notification if you have provided your email address to us or have an account through which we can contact you. Any modifications will be effective immediately upon posting (or as otherwise indicated at the time of posting). It is your responsibility to review these Terms periodically for updates. Your continued use of the Site after updated Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to any amended Terms, you must stop using the Site.
Please note that any new features or services that we add to the Site will also be subject to these Terms, unless otherwise stated at the introduction of those features.
For changes required by law (for example, to comply with new legislation), we may not be able to provide advance notice, but we will still post the updated Terms and indicate the changes. In all cases, the most current version of the Terms will supersede all previous versions.
Entire Agreement: These Terms (including any Additional Terms or policies incorporated by reference, such as our Privacy Policy and any game rules or contest rules) constitute the entire agreement between you and domain regarding the Site and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and us with respect to the Site. In case of a conflict between these Terms and any other terms posted on the Site (e.g., Additional Terms for specific services), the Additional Terms shall control for that specific service or feature.
Waiver: No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of that right or provision. To be legally binding on domain, any waiver of these Terms must be in writing (physical or electronic) by an authorized representative of domain.
Severability: If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be deemed severable or modified to the minimum extent necessary so that it is valid and enforceable, and the remaining provisions of these Terms shall continue in full force and effect. In other words, the invalidity of one part of these Terms will not affect the enforceability of the rest of these Terms.
Assignment: You may not assign or transfer these Terms or any of your rights or obligations hereunder (by operation of law or otherwise) without our prior written consent. Any attempted assignment in violation of this paragraph is void. We may freely assign or transfer these Terms (in whole or in part) and delegate our obligations without restriction. These Terms will bind and inure to the benefit of each party’s permitted successors and assigns.
No Agency: No joint venture, partnership, employment, or agency relationship exists between you and domain as a result of these Terms or your use of the Site. You do not have any authority of any kind to bind us in any respect whatsoever.
Force Majeure: We will not be liable for any failure or delay in our performance of any obligation under these Terms (or for any damage or inconvenience you may suffer) if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, strikes or labor disputes, pandemic, supply chain disruptions, utility failures, power outages, internet or communication outages, fire, natural disasters, or other causes beyond our control.
Notices: We may provide notices to you by posting on our homepage or within the Site, by email to the address associated with your account (if applicable), or by conventional mail. Notices posted on the Site or emailed are deemed received by you within 24 hours of posting or sending. If you have any legal notices to deliver to us, you must do so at the contact address listed on our Site (attention: Legal Department), or as otherwise provided in a specific section of these Terms (e.g., copyright notices to the designated agent).
Headings and Interpretation: Section headings in these Terms are for convenience only and have no legal or contractual effect. In these Terms, the word “including” (and its variants) is deemed to be followed by “without limitation”. Any references to “days” are to calendar days unless stated otherwise.
Export Laws: The software and technology related to the Site may be subject to Netherlands export controls. You agree to comply with all applicable export and re-export restrictions and regulations of the Netherlands and other foreign agencies and authorities, and not to transfer, or encourage, assist, or authorize the transfer of any such software or technology to a prohibited country or otherwise in violation of any such restrictions or regulations.
Consumers (International Use): We make no representation that the Site or its content is appropriate or available for use in all locations. If you access the Site from jurisdictions outside of where we operate, you do so at your own initiative and risk, and you are responsible for compliance with local laws, if and to the extent local laws are applicable. Those who access or use the Site from other jurisdictions do so of their own free will and are responsible for compliance with local law.
Contact and Customer Support: The Site is owned and operated by domain. For assistance with the Site or to report any issues, you can reach our support team through the Contact Information below.
If you have any questions, comments, or concerns about these Terms or the Site, or if you need to contact us for any reason (including to send notices, exercise your rights, or deliver documents), please reach out to us as follows:
Please note that our customer support team may not be able to resolve legal issues or modify these Terms on an individual basis. However, we will endeavor to assist with any technical or service-related issues you have with the Site. When contacting us, please provide sufficient detail about your inquiry or issue so that we can effectively respond.
Thank you for reading these Terms and for using annafrank-museum.com. We value your engagement and aim to provide a positive experience. By following these Terms, you help us maintain a safe and enjoyable environment for all users.
Last updated: June 2025
As a consumer in the Netherlands, you have specific rights under the Dutch Civil Code, including but not limited to:
These terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
You agree to indemnify, defend, and hold harmless Your Company Name, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the services, your violation of these terms, or your violation of any rights of another party.
For any questions regarding these terms, please contact us at the contact information available in the website footer.